Shri Pralhad Joshi, the Union Minister of Consumer Affairs, Food and Public Distribution, and New & Renewable Energy, launched the Mobile Application of the FCI Grievance Redressal System (FCI GRS) for rice millers in New Delhi. This initiative is part of the Union Government’s broader efforts to enhance transparency, accountability, and stakeholder satisfaction in the procurement process.
Purpose of the FCI GRS Mobile Application
The mobile application aims to streamline and simplify the process of grievance submission and resolution for rice millers dealing with the Food Corporation of India (FCI). It enables millers to efficiently address their concerns while ensuring a transparent and accountable mechanism.
Key Features of the FCI GRS Mobile Application
- User-Friendly Grievance Submission
- The app provides an easy-to-use interface, allowing rice millers to register their grievances directly from their mobile devices.
- Millers need to register only once, and thereafter, they can lodge multiple grievances. Each grievance will be assigned a unique Grievance ID for tracking.
- Real-Time Tracking
- The app allows rice millers to track the status of their grievances in real time. This feature ensures transparency and keeps millers informed about the progress of their complaints.
- Automatic Assignment & Fast Resolution
- Upon submission, grievances are automatically assigned to the relevant Nodal Officers within the FCI for further action.
- Nodal Officers can initiate investigations or request feedback from the concerned Division to resolve the issue swiftly.
- Geo-Fencing for Quick Response Teams (QRTs)
- For grievances that require a physical visit by a Quick Response Team (QRT), the app uses geo-fencing technology to track and verify the team’s visit to the site.
Alignment with Digital India Initiative
The FCI GRS mobile application aligns with the Digital India initiative by fostering a fully digitized grievance redressal system. The app enhances responsiveness and accountability, ensuring that rice millers have a convenient and effective platform for lodging complaints and receiving timely responses.
Conclusion
The launch of the FCI GRS mobile application marks a significant step in the Union Government’s ongoing efforts to harness technology for good governance. By improving the grievance redressal mechanism, this initiative demonstrates the Government’s commitment to enhancing transparency, accountability, and stakeholder satisfaction in the procurement process. The application is available for download on the Google Play Store for Android users.
Multiple Choice Questions (MCQs):
1. Who launched the FCI Grievance Redressal System Mobile Application for rice millers?
A) Shri Nirmala Sitharaman
B) Shri Pralhad Joshi
C) Shri Narendra Modi
D) Shri Amit Shah
Answer: B) Shri Pralhad Joshi
2. What is the main objective of the FCI Grievance Redressal System Mobile Application?
A) To track rice mill production
B) To facilitate grievance redressal for rice millers
C) To manage FCI inventory
D) To assist in rice millers’ financial transactions
Answer: B) To facilitate grievance redressal for rice millers
3. Which feature of the app allows real-time updates on the grievance status?
A) User-Friendly Interface
B) Geo-Fencing
C) Real-Time Tracking
D) Quick Response Team
Answer: C) Real-Time Tracking
4. How many grievances can a rice miller submit using the FCI GRS mobile app?
A) Only one grievance
B) A limited number of grievances
C) Any number of grievances
D) Only after registering with FCI
Answer: C) Any number of grievances
5. What technology does the app use for verifying the visit of the Quick Response Team (QRT)?
A) GPS Tracking
B) Geo-Fencing
C) Barcode Scanning
D) RFID
Answer: B) Geo-Fencing