Banking Veteran Reflects on Challenges and Evolution in Regional Rural Banks: Insights from Shiv B Singh's Memoir

The 2019 amalgamation of regional rural banks (RRBs) presented significant challenges, particularly in technology, systems, and procedures.

Despite sharing the same core banking platform, different banks involved in the amalgamation followed distinct systems and procedures.
Inconsistencies in technology and procedures could adversely affect business continuity.
Veteran banker Shiv B Singh highlights these issues in his memoir “Banker by Chance, Leader by Choice”.

Singh reflects on the intense period of the amalgamation with satisfaction and fulfillment.
He views the experience as a valuable learning opportunity that enhanced his managerial and problem-solving skills.

Singh’s journey in banking, from junior-level officer to chief general manager, is chronicled in his memoir.
He emphasizes the transformation of the operational banking landscape since 2001, particularly in customer service and delivery channels.

Singh notes significant changes in banking operations, including a shift towards customer-centric services and the introduction of alternative delivery channels such as ATMs and internet banking.
His diverse experience spans treasury operations, foreign exchange, overseas assignments, and management roles in both metro and rural areas.

What was identified as the most critical issue during the 2019 amalgamation of regional rural banks? a) Financial stability
b) Technology, systems, and procedures
c) Customer satisfaction
d) Leadership challenges
Answer: b) Technology, systems, and procedures
In his memoir, what does Shiv B Singh highlight as the peculiar aspect of the 2019 amalgamation?
a) Financial incentives for employees
b) Sponsor banks’ involvement
c) Applicability of perks and allowances post-merger
d) Integration of rural branches
Answer: c) Applicability of perks and allowances post-merger
According to Singh, what was the most significant change in the operational banking landscape since 2001?
a) Increase in rural branch networks
b) Introduction of mobile banking
c) Customer-centric approach
d) Expansion of international branches
Answer: c) Customer-centric approach
What aspect of Singh’s career trajectory does he emphasize in his memoir?
a) Rapid promotions within the same bank
b) Transition from teaching to banking
c) Diverse experience in treasury operations and foreign exchange
d) Leadership roles in rural development projects
Answer: c) Diverse experience in treasury operations and foreign exchange