WhatsApp and Bangalore Metro Rail Corporation Limited (BMRCL) on Monday announced a partnership to launch Namma Metro’s WhatsApp chatbot-based QR ticketing service.
The chatbot is integrated with Unified Payments Interface (UPI) powered payments on WhatsApp and will allow ‘Namma Metro’ commuters to purchase tickets and recharge their travel pass right within WhatsApp.
BMRCL claimed it is the first transit service globally to enable end-to-end QR ticketing on WhatsApp. The corporation said its WhatsApp chatbot is available in English and Kannada for all commuters of ‘Namma Metro’.
To use the service, commuters need to simply send ‘Hi’ to BMRCL’s official WhatsApp chatbot number 9181055 56677 and choose from the various options such as recharging metro travel pass and purchasing single journey tickets using payments on WhatsApp.