Complaints received under ombudsman schemes rises 9.39% in 2021-22: RBI

  • According to the annual report of Ombudsman Schemes, 2021-22, released by the RBI, the complaints received under ombudsman schemes has been increased by 9.39% in 2021-22.
  • The volume of complaints received under the RB-IOS and consumer education and protection cells stood at 4,18,184 in 2021-22.
  • About 42% complaints were related to the digital modes of payment and transactions.
  • Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) was launched on November 12, 2021.