- According to the annual report of Ombudsman Schemes, 2021-22, released by the RBI, the complaints received under ombudsman schemes has been increased by 9.39% in 2021-22.
- The volume of complaints received under the RB-IOS and consumer education and protection cells stood at 4,18,184 in 2021-22.
- About 42% complaints were related to the digital modes of payment and transactions.
- Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) was launched on November 12, 2021.
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