E-daakhil portal emerges as effective solution for aggrieved consumers

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E-daakhil portal has emerged as an effective solution for aggrieved consumers who opts e-filing. A total of 23 thousand 640 complaints have been received through e-filing on e-daakhil portal in last two years.

Ministry of Consumer Affairs, Food and Public Distribution in a statement said that the facility is presently functional in 33 States and and UTs. At least 84 thousand 957 people are registered users in the e-daakhil portal. A total of  5 thousand 590 complaints have been admitted and 889 numbers of cases have been disposed off.

E-Daakhil portal was launched by National Consumer Dispute Redressal Commission (NCDRC) on 7th September, 2020, for online redressal of consumer grievances.

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The Consumer Protection Act, 2019, which has come into force from 20th July, 2020, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for filing a complaint.



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