E-daakhil portal has emerged as an effective solution for aggrieved consumers who opts e-filing. A total of 23 thousand 640 complaints have been received through e-filing on e-daakhil portal in last two years.
Ministry of Consumer Affairs, Food and Public Distribution in a statement said that the facility is presently functional in 33 States and and UTs. At least 84 thousand 957 people are registered users in the e-daakhil portal. A total of 5 thousand 590 complaints have been admitted and 889 numbers of cases have been disposed off.
E-Daakhil portal was launched by National Consumer Dispute Redressal Commission (NCDRC) on 7th September, 2020, for online redressal of consumer grievances.
The Consumer Protection Act, 2019, which has come into force from 20th July, 2020, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for filing a complaint.