Consumer Affairs Secretary Rohit Kumar Singh emphasizes the role of artificial intelligence in reducing pending cases in consumer courts through the integration of AI in the ‘e-Jagriti’ portal.
Features of e-Jagriti Portal
The e-Jagriti portal offers a simple, fast, and cost-effective consumer dispute redressal software solution at all levels, aiming to streamline the grievance resolution process.
Integration of Consumer Grievance Platforms
The portal is designed to integrate various consumer grievance platforms such as Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET website, and mediation application into a single platform.
Capacity Building Workshop
The Department of Consumer Affairs conducts a capacity building workshop for stakeholders to familiarize them with the features and functionalities of the e-Jagriti portal.
AI Integration to Reduce Pendency
Consumer Affairs Secretary encourages stakeholders to utilize technology and the e-Jagriti portal to reduce the pendency of consumer cases in the Consumer Commissions by integrating artificial intelligence.
Modernization Efforts
In December, Union Minister for Consumer Affairs, Food and Public Distribution Piyush Goyal launched modernized CONFONET software into the e-Jagriti portal, reflecting ongoing efforts to adapt and innovate to meet changing consumer needs.
Features of e-Jagriti Platform
- Case filing and online fee payment modules
- Case monitoring modules for seamless case disposal
- Smart search facility utilizing AI technology
- Voice-to-text conversion of judgements and case history using AI/ML technology
Virtual Court Facility
The portal integrates a virtual court facility for convenient and accessible resolution of consumer complaints, aiming to reduce time, multiple hearings, and physical court appearances, thereby facilitating effective and fast decisions.
Multiple Choice Questions (MCQs):
- What is the primary objective of integrating artificial intelligence in the ‘e-Jagriti’ portal?
- a) To increase the number of pending cases in consumer courts
- b) To streamline the consumer dispute redressal process
- c) To complicate the grievance resolution process
- d) To reduce stakeholder engagement
- Which platforms are envisaged to be integrated into the e-Jagriti portal?
- a) Social media platforms
- b) Entertainment streaming platforms
- c) Consumer grievance platforms
- d) Gaming platforms
- What feature of the e-Jagriti platform enables convenient and accessible resolution of consumer complaints?
- a) Case filing module
- b) Smart search facility
- c) Virtual court facility
- d) Online fee payment module
- Who launched the modernized CONFONET software into the e-Jagriti portal?
- a) Rohit Kumar Singh
- b) Piyush Goyal
- c) Narendra Modi
- d) Rahul Gandhi
- What technology is utilized for voice-to-text conversion in the e-Jagriti platform?
- a) Blockchain
- b) Artificial Intelligence/Machine Learning
- c) Augmented Reality
- d) Quantum Computing