Responding to numerous instances of multiple FASTags being linked with a single vehicle, the National Highways Authority of India (NHAI) has introduced the ‘One Vehicle, One FASTag’ initiative. The Authority issued a recommendation on Monday, urging users to complete the Know Your Customer (KYC) process for their FASTags by the end of the month to prevent deactivation.
The objective of this initiative is to improve the effectiveness of the Electronic Toll Collection system and facilitate smooth passage through Toll Plazas. The implementation of ‘One Vehicle, One FASTag’ is also intended to discourage the practice of associating a single FASTag with multiple vehicles or connecting multiple FASTags to a specific vehicle.
To avoid any disruptions, users are advised to ensure the completion of KYC for their latest FASTag. Additionally, they are required to adhere to the ‘One Vehicle, One FASTag’ guideline and discard any previously issued FASTags through their respective banks. After January 31, only the latest FASTag account will remain active, as previous tags will be deactivated or blacklisted.
In case of inquiries or for further assistance, FASTag users can contact the toll plazas nearest to them or reach out to the toll-free customer care number provided by their respective issuer banks, according to officials.
NHAI officials emphasized that this initiative was prompted by recent reports of multiple FASTags being issued for a single vehicle and the issuance of FASTags without completing the mandatory KYC, which violates RBI regulations. Furthermore, instances of FASTags not being affixed to vehicle windscreens deliberately have led to unnecessary delays at toll plazas, causing inconvenience to fellow National Highway users.
With a remarkable penetration rate of approximately 98 percent and a user base exceeding eight crore, FASTag has transformed the Electronic Toll Collection system in the country. NHAI officials believe that the ‘One Vehicle, One FASTag’ initiative will contribute to the efficiency of toll operations, ensuring smooth and convenient journeys for National Highway users.