ONE NATION ONE PORTAL

Unified Grievance Redressal Platform: CPGRAMS

Introduction: The Centralised Public Grievances Redress and Monitoring System (CPGRAMS) is a unified grievance redressal platform created by the Government of India.

Access and Functionality:

• Accessible at https://pgportal.gov.in.
• Open for all citizens to lodge grievances related to Central Ministries/Departments/State Governments/Union Territories (UTs).
• Ministries/Departments at both Central and State levels have access to the system.
• Grievances are resolved by respective Ministries/Departments/States/UTs on a decentralized basis.
• Approximately 1.3 lakh Grievance Officers from Central and State Governments are mapped on the CPGRAMS platform.
• Integrated with grievance portals of 19 States/UTs for streamlined functionality.

Good Governance Index (GGI)

Introduction: The Good Governance Index (GGI) framework was launched by the Government in 2019 to assess the state of governance across all States and Union Territories (UTs).

Purpose and Methodology:

• Aims to provide a comparative picture of governance among States/UTs.
• Encourages a competitive spirit for improvement in governance practices.

Key Features:

• Second edition released in 2021 as GGI 2020-21.
• Covers a total of 58 indicators categorized under ten sectors:
  1. Agriculture and Allied Sector
  2. Commerce and Industry
  3. Human Resource Development
  4. Public Health
  5. Public Infrastructure & Utilities
  6. Economic Governance
  7. Social Welfare & Development
  8. Judiciary
  9. Public Safety Environment
  10. Citizen-Centric Governance

Multiple Choice Questions (MCQs) with Answers:

1. What is the name of the unified grievance redressal platform created by the Government of India?
   a) Centralised Grievance System (CGS)
   b) CPGRAMS
   c) National Grievance Portal (NGP)
   d) Grievance Redressal Central System (GRCS)
   Answer: b) CPGRAMS
2. How can citizens access the CPGRAMS platform?
   a) Through a mobile app only
   b) Through a website link
   c) By visiting government offices in person
   d) By sending letters through postal mail
   Answer: b) Through a website link
3. Which level of government officials have access to CPGRAMS for resolving grievances?
   a) Only Central Government officials
   b) Only State Government officials
   c) Both Central and State Government officials
   d) Only Union Territories officials
   Answer: c) Both Central and State Government officials
4. What is the purpose of the Good Governance Index (GGI)?
   a) To evaluate the performance of individual citizens
   b) To assess the state of governance across States and UTs
   c) To rank political parties based on their governance policies
   d) To assess the performance of government employees
   Answer: b) To assess the state of governance across States and UTs
5. How many sectors are covered under the Good Governance Index (GGI) framework?
   a) Five
   b) Ten
   c) Fifteen
   d) Twenty
   Answer: b) Ten