The Unique Identification Authority of India (UIDAI) launched the new AI/ML based chatbot, ‘Aadhaar Mitra’ for better resident experience. The new chatbot has enhanced features like check Aadhaar enrollment/update status, tracking of Aadhaar PVC card status, and information on enrollment centre location. Residents can also register their grievances and track them using the bot.
UIDAI placed top among all Group A ministries, departments and autonomous bodies for resolving public grievances in the rankings report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of October 2022. This is the third month in a row when UIDAI has topped the rankings.
The new CRM solution has the capacity to support multi-channels like phone call, email, chatbot, web portal, social media, letter, and walk-in through which the grievances can be lodged, tracked and resolved effectively.