Reliance Jio Partners with Plume to Enhance Digital Lives of Indian Consumers

Reliance Jio Partners with Plume to Enhance Digital Lives of Indian Consumers
Reliance Jio Partners with Plume to Enhance Digital Lives of Indian Consumers

Reliance Jio, India’s largest telecom operator, has joined forces with Plume, a California-based company that specializes in AI-powered cloud-based services, to enhance the digital lives of its nearly 200 million subscribers.

This partnership will bring a host of innovative offerings to Jio customers, including HomePass and WorkPass. HomePass is designed to provide a seamless and adaptive WiFi experience throughout the entire home, while WorkPass is designed to cater to the needs of small businesses.

Both HomePass and WorkPass are powered by Plume’s cutting-edge platform, which encompasses whole-home adaptive WiFi, device and application performance optimization, cyberthreat protection, parental controls, and WiFi motion sensing.

In addition to enhancing the customer experience, the partnership also benefits Jio’s support and operations teams. They will gain access to Plume’s ‘Haystack’ Support and Operations Suite, a powerful tool that helps to expedite issue identification and resolution.

The ‘Haystack’ Suite offers advanced diagnostics and monitoring tools, enabling support teams to identify and resolve performance issues more efficiently. This rapid problem-solving capability translates to a better customer experience.

The pinpointing of network fault locations is made easier through ‘Haystack.’ This helps Jio’s operations teams react swiftly to technical issues, minimizing downtime and improving overall service reliability.

By providing in-depth insights into the customer experience, ‘Haystack’ empowers Jio to make data-driven decisions. This translates to more targeted services and a more responsive approach to customer needs.

The deployment of Plume’s scalable and cutting-edge platforms will strengthen and enhance Jio’s existing services, offering Jio customers an even better and more secure experience.

One of the key highlights of this partnership is the delivery of AI-enhanced in-home services. With Plume’s AI-powered solutions, Jio can provide highly customizable and scalable cloud-based offerings tailored to the Indian market. This innovation will enable Jio to rapidly expand its service portfolio, further solidifying its position as a leader in the Indian telecom market.