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Dr. Jitendra Singh Launches Grievance Redressal Assessment and Index (GRAI) 2023 to Improve Government Accountability
Union Minister Dr. Jitendra Singh launched the Grievance Redressal Assessment and Index (GRAI) 2023, aimed at assessing and improving the grievance redressal mechanisms within various ministries and departments. The GRAI, developed by the Department of Administrative Reforms and Public Grievances (DARPG), ranks 89 central ministries based on four key dimensions: Efficiency, Feedback, Domain, and Organizational Commitment. The report, which includes a detailed Root-Cause Analysis, highlights areas for improvement and provides recommendations such as leveraging AI and ML technologies, revising reporting formats, and enhancing accountability through audits. CPGRAMS, a vital tool for public grievance resolution, is recognized for its role in boosting transparency and government accountability.